FOR BUSINESS / Service and Maintenance / Annual Maintenance

“Expert maintenance to keep your systems at peak performance”

Are you sure that your fire, security & automation systems are working as well as it should be? We at Service Department believe in nurturing and enhancing the relationship with our clients by delivering superior service thus aiming Client Ecstasy. Over the years, we have developed special alliances (MOU, Partners, etc.,) with industry leading manufacturers around the globe to supply us with adequate spares We have developed a workable Service Methodology that comprise of trained, certified and motivated personnel to manage Comprehensive, Non-Comprehensive and a customized approach to AMCs. We offer flexible plans to suit our client requirements. Our web and mobile app based eCare system makes the maintenance process easy, transparent and measurable.

“Keep it running at peak performance… 24/7”

We have partnered with a several leading manufacturers to offer Service and Maintenance for multi-branded systems in the area of Fire Safety, Security and BMS domains. We have personnel pan-India who are trained, certified and motivated --backed by strong CRM systems with online and mobile modules to achieve objective goals.

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AMC and CAMC:

  • We have well-trained, certified and motivated team that are dedicated to providing maintenance service to our AMC clients.
  • Our AMC is driven by a strong process backed by our 24 / 7 Customer Care center with state-of-art in-house developed CRM software that allow us to clearly measure Response Time and Resolution Time based on a very objective data that is logged into our eCare system.
  • Weather you are an SME or a large enterprise… we have AMC solutions that fit your need to keep the systems running to their fullest potential… Whatever the requirement, we provide reliable service and maintenance…
  • We believe in a very comprehensive preventive maintenance process that are defined and executed at periodic intervals as per OEM speci/fied recommendations

Success Recipe:

  • Pedigrette of managing reliable maintenance solutions for medium and large corporates in the sectors of IT/ITES, Pharma, Financial, etc.,
  • We have been able to meet the demands of top-notch clients in various sectors and also have successfully renewed the AMC’s with a retention rate of 98%.
  • Clear and objective based measurable with transparency along with the service our field staff provide --this has been working well for us, and the top-notch clients we currently service.
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WHAT OUR CLIENTS SAY



Fire Alarm System Checklist:

  1. Check for Power ON condition
  2. Check for Troubles
  3. Check for Physical condition
  4. Check for indications
  5. Check for battery backup
  6. Check for the FA panel function
    1. Test random Smoke detector and see the panel activation
    2. Read the address if it is an addressable panel
    3. Test random MCP and see the panel activation
    4. Read the address if it is an addressable panel
    5. Reset and Normalize the system after testing

Fire Hydrant System Checklist:

  1. Check for Hose availability
  2. Check of Hose condition
  3. Check for hydrant valve functioning
  4. Check for lip washer in the hydrant female coupling
  5. Check for hydrant pipe rusting
  6. Check of hydrant ID no.
  7. Check for hose box condition
  8. Check for hose reel box key availability
  9. Check for painting
  10. Perform a hydrant trial run after informing the fire officer
    1. Check for the sequence of operation of the Jockey pump, Booster pumps, diesel engine pump
    2. Nozzle fitment
    3. Hose fitment
    4. Hose condition
    5. Hydrant pressure
  11. Hose should get dried and wound properly after the trial run.
  12. System to be normalized

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