“Strong objective driven with measurable service and maintenance”
eCare is a proprietary software built by us, which enables clients to keep track of our service delivery to their organization anywhere, anytime. eCare is the first of its kind in our Industry. This system brings great transparency to the way WE maintain YOUR systems during an AMC / Warranty term. As a result, improving the quality of the service and maintenance.
STATE-OF-THE-ART CRM - eCare:
- With industry experience of servicing clients since 2002, we have developed in-house that derives clear measurable to service we provide.
- eCare software shows you where we are performing, and where to focus energy for improvements. Export data from our maintenance software for extra flexibility and the option to generate custom reports in spreadsheet software.
Client Portal with Measurable Reports:
- Client Portal for ease of maintenance. Your maintenance team will know immediately when a ticket is submitted and people will know when their requests have been responded to or resolved.
- Reports for accessing history. It is easy to keep track of work orders, preventive maintenance, scanned copy of field service reports, and much more.
- Portal hosts all the service related information for all your multiple locations is at the click of a button, from field service reports to preventive maintenance reports, all available online.
How does it work?
- Service call lands in Customer Care ecare and A ticket# is generated
- Ticket details alerted to the Service Engineer on the field, via mobile app. t-left">Engineer responds to site and solve the ticket issue. He update details and scan service report, on report, on his mobile app. • Voice audit of customer feedback done by central Customer Care before marked closed.
