FOR BUSINESS / Service and Maintenance / Ecare CRM

“Expert maintenance to keep your systems at peak performance”

Are you sure that your fire, security & automation systems are working as well as it should be? We at Service Department believe in nurturing and enhancing the relationship with our clients by delivering superior service thus aiming Client Ecstasy. Over the years, we have developed special alliances (MOU, Partners, etc.,) with industry leading manufacturers around the globe to supply us with adequate spares We have developed a workable Service Methodology that comprise of trained, certified and motivated personnel to manage Comprehensive, Non-Comprehensive and a customized approach to AMCs. We offer flexible plans to suit our client requirements. Our web and mobile app based eCare system makes the maintenance process easy, transparent and measurable.

“Strong objective driven with measurable service and maintenance”

eCare is a proprietary software built by us, which enables clients to keep track of our service delivery to their organization anywhere, anytime. eCare is the first of its kind in our Industry. This system brings great transparency to the way WE maintain YOUR systems during an AMC / Warranty term. As a result, improving the quality of the service and maintenance.


  • With industry experience of servicing clients since 2002, we have developed in-house that derives clear measurable to service we provide.
  • eCare software shows you where we are performing, and where to focus energy for improvements. Export data from our maintenance software for extra flexibility and the option to generate custom reports in spreadsheet software.

Client Portal with Measurable Reports:

  • Client Portal for ease of maintenance. Your maintenance team will know immediately when a ticket is submitted and people will know when their requests have been responded to or resolved.
  • Reports for accessing history. It is easy to keep track of work orders, preventive maintenance, scanned copy of field service reports, and much more.
  • Portal hosts all the service related information for all your multiple locations is at the click of a button, from field service reports to preventive maintenance reports, all available online.

How does it work?

  • Service call lands in Customer Care ecare and A ticket# is generated
  • Ticket details alerted to the Service Engineer on the field, via mobile app. t-left">Engineer responds to site and solve the ticket issue. He update details and scan service report, on report, on his mobile app. • Voice audit of customer feedback done by central Customer Care before marked closed.
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