FOR BUSINESS / Service and Maintenance / Our Process

“Expert maintenance to keep your systems at peak performance”

Are you sure that your fire, security & automation systems are working as well as it should be? We at Service Department believe in nurturing and enhancing the relationship with our clients by delivering superior service thus aiming Client Ecstasy. Over the years, we have developed special alliances (MOU, Partners, etc.,) with industry leading manufacturers around the globe to supply us with adequate spares We have developed a workable Service Methodology that comprise of trained, certified and motivated personnel to manage Comprehensive, Non-Comprehensive and a customized approach to AMCs. We offer flexible plans to suit our client requirements. Our web and mobile app based eCare system makes the maintenance process easy, transparent and measurable.

“Process Driven Company with Personal touch…”

Video camera systems can be used for a wide variety of applications to monitor and ensure safety of kids, monitor maids, deterrence in general, etc., and ability to view on mobile device and provide undisputed evidence. Who is ringing your doorbell? With our VDP and Biometric Door-lock solutions you will never be surprised on who is on the other side and you can restrict access to maids, young children and others. For larger residential layouts, we create a wider and more integrated solution with additional security features such as boom barriers, bollards and other implements.

Our Strong and Successful process is as below:

  • Our Customer Care Center has trained staff available 24/7/365 days to can log every service call to generate a Ticket#. Via phone call, email,
  • We have well trained staff available 24/7/365 days to attend calls, based on emergency that might occur.
  • Our robust eCare System with details such as account, equipment and history of complaints are available for our Service engineers who respond to your site.
  • Through our eCare, Service Tickets are tracked for “response Time” and “Resolution Time”, until full satisfaction of the customer
  • Voice Audit is a unique service we provide to our esteemed clients. Every Service Ticket is closed only after a verbal confirmation from the site

We have accumulated years of expertise in the following systems:

  • Fire Detection Systems
  • Fire Protection Systems (Water and Gas based – Novec, Aerosol, etc.,)
  • Public Address and Voice Evacuation System
  • CCTV Surveillance System (DVR, NVR, IVMS, P Networks, Servers, Storage systems)
  • Access Control (including enterprise level)
  • Entrance Controls (Access, Bollards, Barriers, Road Blockers, etc.)
  • WLD, HSSD, etc., Systems
  • Perimeter Protection
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